Refund policy

30-Day Return Policy

Pet Preserve accepts return requests for eligible items within 30 days after delivery.

Eligibility

To qualify, an item must be unused, unworn, clean, and in its original packaging with all included parts and instructions. Proof of purchase is required.

For safety and hygiene, opened personal-care or grooming products, used pet bedding, used feeding products, custom or personalized items, gift cards, and items marked final sale cannot be returned unless they arrived damaged, defective, or incorrect.

Starting a Return

Email kzoperationsllco@gmail.com or use our Contact page before sending anything back. Include your order number, the item, the reason for the request, and photos when the item is damaged, defective, or incorrect.

Approved returns will receive instructions and the correct return location. Do not send products to an address shown on a shipping label or to a supplier without authorization; unauthorized returns might not be accepted.

Return Shipping

Customers are responsible for return shipping costs for preference-based returns, sizing issues, or accidental orders. Pet Preserve will cover reasonable return or replacement costs when the delivered item is damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable except where required by law.

Refunds

We will inspect approved returns after they arrive. If approved, the refund will be issued to the original payment method. Banks and payment providers can require additional time to post the credit.