Shipping policy

Shipping Policy

Pet Preserve currently serves customers through our United States market.

Order Processing

Processing time depends on the product and fulfillment location. Orders are reviewed before shipment, and tracking information is emailed when the order ships. Orders containing multiple products may arrive in separate packages.

Shipping Cost

Pet Preserve advertises free standard shipping on eligible U.S. orders. Any available expedited service or exceptional charge will be displayed at checkout before payment.

Delivery Estimates

Delivery timing varies by item, destination, carrier, holidays, weather, and other conditions outside our control. Any estimate shown at checkout or in tracking is an estimate and not a guaranteed delivery date.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact kzoperationsllco@gmail.com immediately if an address needs correction. We cannot guarantee changes after fulfillment begins.

Tracking and Delivery Issues

Carrier tracking can take time to update after shipment. If tracking shows an unusual delay, delivery to the wrong location, or delivery without receipt, contact us with your order number so we can help investigate. Pet Preserve is not responsible for delays caused by carriers, natural events, or incorrect customer-provided addresses, but we will assist where reasonably possible.

Damaged Packages

Keep the packaging and contact us promptly with photos of the package and item if an order arrives damaged.